Refund policy

. Overview

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with a straightforward return and refund process.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

  • Timeframe: The item is returned within 14 days of your purchase date.

  • Condition: The item is unused, in the same condition that you received it, and in its original packaging.

  • Proof of Purchase: You provide a valid receipt or order confirmation number.

3. Non-Returnable Items

Certain types of goods are exempt from being returned, including:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

  • Opened or used health, beauty, or personal care items (for hygiene reasons)

4. Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment.

  • Timeline: Depending on your card issuer or payment provider, credits typically appear within a few business days.

5. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

6. Contact Us

If you have any questions on how to return your item to us, please contact our support team at preplexo4@gmail.com.