Shipping policy

1. Order Processing Time

  • All orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with tracking information.

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your destination and chosen delivery method.

  • Estimated Delivery Times:

    • Standard Shipping: Usually takes 5 to 7 business days.

    • Expedited Shipping: Usually takes 2 to 3 business days.

  • Please note that delivery delays can occasionally occur due to high volume, postal service issues, or unforeseen circumstances.

3. International Shipping

  • We currently offer international shipping to select countries.

  • Shipping charges, duties, and taxes (such as VAT or customs fees) are the responsibility of the customer and will be calculated at checkout or upon delivery depending on the destination country.

4. Shipment Confirmation and Order Tracking

  • Once your order has shipped, you will receive an email containing a tracking number to check the status of your shipment.

  • Please allow 48 hours for the tracking portal to update with live information.

5. Lost or Damaged Packages

  • If your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at preplexo4@gmail.com so we can assist you with a claim or replacement.

  • We are not responsible for packages lost by the carrier once marked as delivered, but we will do our best to help you resolve delivery issues with the shipping provider.

6. Contact Us

If you have any further questions regarding our shipping policy, feel free to reach out to us at preplexo4@gmail.com.